FREE STANDARD SHIPPING AUSTRALIA-WIDE
Standard Shipping is FREE Australia-Wide!
We offer Australia Express Shipping (1-2 business days) for $10.00 Flat Rate.
Arms Of Eve ships worldwide so no one misses out!
Shipping is FREE on international orders over $150.00 to Oceania countries. International shipping (Oceania) on orders under $150.00 will be a flat rate of $15.00.
All other international countries should go to www.us.armsofeve.com
To ensure there are no surprises or extra costs down the track, we use an international duties calculator that adds your country’s duties & taxes upon check out if any are owed according to your country’s threshold. These costs will need to be paid at checkout in order to proceed with your delivery. Once paid at checkout, there will be no further costs when your package arrives at its final destination.
DISPATCH AND DELIVERY
Orders are processed Monday to Friday (excluding public holidays. Orders that are places on weekends and public holidays will be processed the next business day.
All orders placed Monday – Friday (before 1pm) are dispatched within 24 hours. There may be slight delays during public holidays, sale periods and shipping delays due to Covid-19 that are beyond our control.
Availability of products is not guaranteed. If you have pre-ordered an item that is not available or that is delayed, we will notify you via email, at which time you have the option of choosing a different item or receiving a refund.
All items that are on pre-order may take between 4-6 weeks to be dispatched.
Once your order has been shipped, you will receive an email with your tracking number.
Australia-wide deliveries may take up to 3-7 working days, depending on location. If you do not receive your order after 7 working days of being dispatched, please email firstname.lastname@example.org so we can follow this up for you.
International orders may take roughly 5-8 working days, depending on location. Some hard-to-reach destinations may take longer. If you have not received your order after 10 working days of being dispatched, please email email@example.com so we can follow this up for you.
* PLEASE NOTE – Due to COVID-19 our current shipping times may be longer than expected. Please be patient and give your order a little bit extra time to reach you.
RETURNS AND EXCHANGES
At Arms Of Eve, we want you to be completely satisfied with your purchase, so our returns and exchange policy has been designed to be as easy as possible!
Our return policy is valid for up to 14 days after purchase of goods. We will gladly offer Store Credits and/or Exchanges for the value of your purchase (with the exception of earrings*) of all full priced items that are unworn and in original condition. Please note, we do not issue refunds for a change of mind or for an incorrect purchase. You will be responsible for paying for your own shipping costs for returning your item unless faulty. Our old 'free returns' policy remains for products purchased before 25th December 2020.
*We do not offer any returns of exchanges on earrings due to hygiene reasons.
*There are NO exchanges or store credits on sale items. All purchases on sale items are final.
Please email us with questions for returns & exchanges:
* PLEASE NOTE – We reserve the right to refuse any exchange that does not meet our standards.
Any return item(s) that is a change of mind, must be intact and in a saleable condition. Please be mindful that most of our products are hand-made and of fragile nature and must be packed with care. Arms Of Eve will not accept your exchange if we consider the item(s) used, damaged, or broken due to inappropriate packaging via transit, misuse or wear and tear.
Once we have received and inspected your return, you will receive a notification email of the return status. Please allow up to 2 days for your refund or exchange to be processed.