Standard Shipping is FREE Australia-Wide!
We offer Express Shipping (1-2 business days) for $10.00
Arms Of Eve ships worldwide so no one misses out!
Shipping is FREE on international orders over $150.00 to most countries. International shipping on orders under $150.00 will be a flat rate of $20.00.
For those few countries that are a little bit harder to reach, shipping will be calculated on a case-by-case basis at checkout.
To ensure there are no surprises or extra costs down the track, we use an international duties calculator that adds your country’s duties & taxes upon check out if any are owed according to your country’s threshold. These costs will need to be paid at checkout in order to proceed with your delivery. Once paid at checkout, there will be no further costs when your package arrives at its final destination.
DISPATCH AND DELIVERY.
Orders are processed Monday to Friday (excluding public holidays. Orders that are places on weekends and public holidays will be processed the next business day.
All orders placed Monday – Friday (before 1pm) are dispatched within 24 hours. There may be slight delays during public holidays, sale periods and shipping delays due to Covid-19 that are beyond our control.
Availability of products is not guaranteed. If you have pre-ordered an item that is not available or that is delayed, we will notify you via email, at which time you have the option of choosing a different item or receiving a refund.
All items that are on pre-order may take between 4-6 weeks to be dispatched.
Once your order has been shipped, you will receive an email or text notification with your tracking number.
Australia-wide deliveries may take up to 3-7 working days, depending on location. If you do not receive your order after 7 working days of being dispatched, please email email@example.com so we can follow this up for you.
International orders may take roughly 5-8 working days, depending on location. Some hard-to-reach destinations may take longer. If you have not received your order after 10 working days of being dispatched, please email firstname.lastname@example.org so we can follow this up for you.
* PLEASE NOTE – Due to COVID-19 our current shipping times may be longer than expected. Please be patient and give your order a little bit extra time to reach you.
RETURNS AND EXCHANGES.
At Arms Of Eve, we want you to be completely satisfied with your purchase, so our returns and exchange policy has been designed to be as easy as possible!
We offer free returns and exchanges within Australia on full priced items (with the exception of earrings*) that have been unworn and in their original condition and packaging 14 days from date of receipt. We offer a full refund, exchange, or credit note.
*We do not offer any returns of exchanges on earrings due to hygiene reasons.
Please contact our customer service team for more information on your return, and access our returns portal for your return approval and free return label:
* PLEASE NOTE – We reserve the right to refuse any exchange that does not meet our standards. All shipping costs to and from Arms Of Eve will be covered by us pending return approval.
Any return item(s) that is a change of mind, must be intact and in a saleable condition. Please be mindful that most of our products are hand-made and of fragile nature and must be packed with care. Arms Of Eve will not accept your exchange if we consider the item(s) used, damaged, or broken due to inappropriate packaging via transit, misuse or wear and tear.
Once your item(s) is returned and inspected, we will send you email confirmation that is has been received. Please allow up to 10 days for your refund or exchange to be processed.
*PLEASE NOTE – There is NO exchange or refund on sale items. All purchases on sale items are final.
Unfortunately we do not offer exchanges or refunds for change of mind for international orders. If you order is faulty and needs to be repaired or replaced, please contact our customer service team at email@example.com who will help you directly.