When are orders dispatched?
All items are dispatched within 24 hours. There might be slight delays during public holidays and sale periods.
Orders are processed Monday to Friday (excluding public holidays). Orders received on weekends and holidays will be processed the next business day.
Availability of products is not guaranteed. If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone, at which time you will have the option of choosing a different item or receiving a refund.
How much is shipping?
Shipping is FREE Australia-Wide!
Do you offer International Shipping?
Arms Of Eve ships worldwide so no one misses out!
All international orders are free for order values $100 or more.
Duties & Taxes may be payable when your order arrives into your country. If you want to be sure before you make a purchase you will be able to get this information from your local customs office (or lookup the threshold online) to determine if your order will incur any additional charges on entry as we cannot cover these charges for you.
International orders under $100
New Zealand enjoys $20.00 AUD flat rate shipping.
All other International orders enjoys a $30.00 AUD flat rate shipping.
Once your order has been shipped you will receive an email notification with a tracking number. Deliveries may take up to 3-7 working days, depending on location. If you do not receive your order after 7 working days of being dispatched please email firstname.lastname@example.org so we can follow up.
RETURNS & EXCHANGES
At Arms Of Eve we want you to be completely satisfied with your purchase so our returns and exchange policy has been designed to be as easy as possible!
You can return or exchange any full priced item that is unworn and in its original condition 14 days of order receipt to receive a full refund or credit. Please note, all shipping costs to and from Arms Of Eve is to be covered by the customer and tracking is required.
If the item is faulty, please contact Arms Of Eve via email at email@example.com within 7 days of receipt of the item. Please include your order number, photo of fault and reason for return. All shipping costs to and from Arms Of Eve are to be covered by the customer. We will ensure all issues are dealt with swiftly!
All shipping costs to and from Arms Of Eve is to be covered by the customer. Any return item(s) that is a change of heart must be intact and in a saleable condition. Please be mindful that most of our products are of fragile nature and must be packed with care. Arms Of Eve will not accept your exchange if we consider the item(s) used, damaged or broken due to inappropriate packaging via transit, misuse or wear and tear.
Your return(s) must be sent via registered post so that it can be tracked as we hold no responsibility for items that go missing through transit.
Once your item(s) is returned and inspected, we will send you email confirmation that is has been received. Please allow up to 10 days for your refund to be processed.
Can I return a sale item?
Please note; There is NO exchange or refund on sale items. All purchases on sale items are final.
Can I return an item from an international delivery?
Unfortunately, we do not offer exchanges or refunds for international orders.