Shipping policy
SHIPPING
We believe in Simple, Fast & Secure shipping, to make your online shopping experience the best it can be.
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All orders placed Monday–Friday (before 1 pm) are dispatched within 24 hours. There may be slight delays during public holidays, weekends, sale periods, and shipping delays that are beyond our control.
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The shipping and processing times depend on the items you are ordering. Shipping times may vary for products on pre-order.
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Delivery time is an estimate only. Arms Of Eve is not liable for any loss or damage suffered through any reasonable or unavoidable delay in delivery.
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Click & Collect is available at all our boutiques.
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We have partnered with Rendr to offer Sydney customers same-day delivery. The price is subject to your postcode and is calculated at checkout. Order by 11 am Monday–Friday for delivery on the same day.
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For any orders that are ‘Returned To Sender’ due to not being claimed, or for incorrect addresses, re-delivery charges may apply.
DISPATCH AND DELIVERY
All orders placed Monday–Friday (before 1 pm) are dispatched within 24 hours. There may be slight delays during public holidays, weekends and sale periods.
We exclusively ship with Australia Post, and delivery times are an estimate only. Please be sure to keep an eye on your tracking to follow its journey!
All items that are on pre-order may take between 3–6 weeks to be dispatched. Any items not on pre-order will be shipped immediately.
Once your order has been shipped, you will receive an email notification with your tracking number.
The shipping fee is charged based on the subtotal before taxes and discounts, and is non-refundable.
*Indicated delivery timeline does not include weekends, holidays, or any unforeseeable delays on the courier’s end (weather, volume, traffic, etc.). The estimated delivery date may be delayed if a change of delivery option was submitted on the customer’s end.
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AUSTRALIA |
STANDARD |
EXPRESS |
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OVER $79 AUD |
UNDER $79 AUD |
OVER $150 AUD |
UNDER $150 AUD |
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FREE |
$10 AUD |
FREE |
$15 AUD |
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Australia Post |
3–7 BUSINESS DAYS* |
1–2 BUSINESS DAYS* |
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NEW ZEALAND AND OCEANIA |
EXPRESS |
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OVER $200 AUD |
UNDER $200 AUD |
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FREE |
$15 AUD |
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Australia Post |
2–7 BUSINESS DAYS* |
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UNITED STATES & CANADA |
EXPRESS |
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OVER $100 USD |
UNDER $100 AUD |
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FREE |
$10 USD |
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UPS |
3–4 BUSINESS DAYS* |
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SINGAPORE, |
EXPRESS |
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OVER $200 USD |
UNDER $200 USD |
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FREE |
$20 USD |
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UPS |
3–7 BUSINESS DAYS* |
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For ease of mind, customs, duties, and taxes are calculated at checkout so you can see the final cost upfront.
Please note that any final charges are still subject to local customs review, which may vary by country. If you have questions about these charges or your local regulations, we recommend contacting your local customs office.
Keep in mind that Arms Of Eve cannot reimburse you for any duties, taxes, or other fees that may be imposed upon delivery.
Click & Collect is a free service that allows you to order online and pick up your purchase from all our boutiques across Australia.
- Select Click & Collect as your preferred delivery method at checkout.
- We offer click-and-collect from all our Arms Of Eve boutiques.
- Once your order is placed, you will receive an email from us notifying you that your order has been received and when it will be ready. Your Click & Collect order will usually be ready on the day you scheduled at checkout. You will be notified via email when the order is ready.
- Head to your selected store to collect your goodies! Don’t forget to bring your collection email and valid photo ID.