DELIVERY AND RETURNS

SHIPPING

We offer standard and express shipping through Australia Post, with costs and delivery times based on your location and order value.

Australia:

  • Standard shipping: Free for orders over $75 AUD, or $10 AUD for orders under. Delivery in 3–5 business days.
  • Express shipping: Free for orders over $150 AUD, or $15 AUD for orders under. Delivery in 1–2 business days.

New Zealand and Oceania:

  • Express shipping: Free for orders over $200 AUD, or $20 AUD for orders under. Delivery via Australia Post in 2–7 business days.

United Kingdom, United States, Canada, Mexico and Puerto Rico:

  • Express shipping: Free for orders over $100 USD, or $10 USD for orders under. Delivery via UPS in 3–6 business days.

Asia:

  • Express shipping: Free for orders over $200 USD, or $20 USD for orders under. Delivery via UPS in 3–7 business days.

Delivery times are estimates and may vary by location or during busy periods.

We ship Monday to Friday from our Sydney warehouse.

Orders placed before 1pm AEST are dispatched the same day.

During sale periods, please allow extra time for processing.

If your order includes a pre-order item, all other items will be shipped first, and the pre-order will follow as soon as it arrives.

Yes, express shipping is available at checkout.

For eligible Sydney metro postcodes, same-day delivery will appear at checkout for weekday orders placed before 11am.

We offer both standard and express shipping options, with rates and delivery times depending on your location and order value.

Australia:

  • Standard shipping is free for orders over $79 AUD, or $10 AUD for orders below this.
  • Express shipping is free for orders over $150 AUD, or $15 AUD if under.
  • Standard delivery takes approximately 3–7 business days
  • Express usually arrives within 1–2 business days via Australia Post.

To New Zealand and Oceania:

  • Express shipping is free for orders over $200 AUD. For orders under this amount, a flat rate of $20 AUD applies.
  • Delivery takes approximately 2–7
    business days
    via Australia Post.

To the United States, Canada, Mexico, Puerto Rico and the United Kingdom:

  • Express shipping is free for orders over $100 USD, or $10 USD for orders under.
  • Delivery takes around 3–6 business days via UPS.

To Asia and other international destinations (including Singapore, Japan, Mainland China and more)

  • Express shipping is free for orders over $200 USD, or $20 USD for orders below.
  • Delivery usually takes 3–7 business days via UPS.

All delivery timeframes are estimates and may vary slightly depending on your location or during busy periods such as sales and holidays.

Yes. If your country appears at checkout, we can deliver to you. Duties and taxes are calculated upfront at checkout and are the customer’s responsibility.

Returns and Exchanges

Our Returns & Exchange policy has been designed to be as easy as possible!

Return Portal

We accept returns on full-priced items for store credit or exchange if returned within 14 days of receiving your order.

To qualify for a return:

  • Items must be in original condition, unworn, and undamaged
  • Returns sent by mail must include all original packaging (tags and boxes)

We cannot accept returns on:

  • Earrings (for hygiene reasons)
  • Engraved jewellery
  • Sale items
  • Gift cards

Items purchased with a discount code or during a sitewide promotion can still be returned if they meet the above conditions.

For online returns, start the process through our RETURNS PORTAL.

In-store purchases can also be returned online using the same portal with the email address and receipt number from your purchase.

Prefer to return in person? Visit any of our retail boutiques with your item and receipt.

Once we receive your return, please allow 2–4 business days for processing. You’ll receive an email once your store credit or exchange has been issued.

Return shipping is at the customer’s expense, unless your item is faulty or incorrect.

If something isn’t right with your order, please contact us and we’ll resolve it with care.

We want you to feel confident wearing your jewellery every day.

Our pieces are made from high-quality, recyclable stainless steel and finished with 14k gold plating using advanced PVD (Physical Vapour Deposition) technology for exceptional durability.

All jewellery is covered by a 1-year warranty from the date of purchase, which includes:

  • Broken clasps
  • Loose settings
  • Faulty links

Our warranty does not cover:

  • Tarnishing from exposure to cleaning products or chemicals.
  • Oxidation caused by naturally high skin pH levels.
  • Accidental damage, misuse, or general wear and tear.

Please note, our warranty does not extend to accessories or clothing.

On the rare occasion your item has a fault, please email us at info@armsofeve.com with your order number and a photo, and we’ll sort it out for you straight away.