FAQs

DELIVERY

How much is shipping?
Shipping is FREE Australia-Wide!

Do you offer International Shipping?
Arms Of Eve ships worldwide so no one misses out!
Any order to a New Zealand destination enjoys $20.00 AUD flat rate shipping.
Orders to any other international destination enjoys $30.00 AUD flat rate shipping.

How long till I receive my order?
All online orders will be dispatched within 2 business days.  Once your order has been shipped you will receive an email notification with a tracking number. We use a registered postal service throughout Australia with tracking from door to door. Deliveries may take up to 3-7 working days, depending on location. If you do not receive your order after 7 working days of being dispatched please email info@armsofeve.com so we can follow up.

 

RETURNS & EXCHANGES

At Arms Of Eve we want you to be completely satisfied with your purchase so our returns and exchange policy has been designed to be as easy as possible!

You can return or exchange any full priced item that is unworn and in its original condition 14 days of order receipt to receive a full refund or credit. Please note, all shipping costs to and from Arms Of Eve is to be covered by the customer and tracking is required.

If the item is faulty, please contact Arms Of Eve via email at info@armsofeve.com within 7 days of receipt of the item. Please include your order number, photo of fault and reason for return.  All shipping costs to and from Arms Of Eve are to be covered by the customer. We will ensure all issues are dealt with swiftly!

All shipping costs to and from Arms Of Eve is to be covered by the customer. Any return item(s) that is a change of heart must be intact and in a saleable condition. Please be mindful that most of our products are of fragile nature and must be packed with care. Arms Of Eve will not accept your exchange if we consider the item(s) used, damaged or broken due to inappropriate packaging via transit, misuse or wear and tear. 

Your return(s) must be by registered post so that it can be tracked as we hold no responsibility for items that go missing through transit. 

Once your item(s) is returned and inspected, we will send you email confirmation that it has been received. Please allow up to 10 days for your refund to be processed.

Can I return a sale item?
Please note; There is NO exchange or refund on sale items. All purchases on sale items are final.

Can I return an item from an international delivery?
Unfortunately, we do not offer exchanges or refunds for international orders. 

 

PRODUCTS

Could you tell me a bit more about a specific product?
Sure thing! For all product enquiries, please email us at info@armsofeve.com and we can help you further.

Please note, many of the items available at Arms Of Eve are handmade and use natural materials, so slight imperfections and variations may occur with our products as featured in our product photos on the website.

We embrace the uniqueness and feel it adds to the natural beauty of each item. We have endeavoured to capture the images as accurately as possible. If you have further questions, please email us!

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